We don’t have to tell you that volunteers are the lifeblood of the church. Our ministries wouldn’t be nearly as effective without those volunteers that give selflessly of their time and talents for the higher purpose of reaching hearts for Jesus. And those volunteers in Guest Ministry are of particular importance. The guest experience truly makes the difference between a guest that is turned into a passionate follower of Christ and a guest that is turned off to Jesus altogether, and that experience begins with your Guest Ministry volunteers. So how are we to ensure that those volunteers are equipped to deliver a great guest experience—one where guests genuinely feel the love of Jesus through them?
The term “mental load” has become more and more common, especially among mothers. If you haven’t heard of this term before, “mental load” refers to all of the invisible tasks associated with the management of a household. It’s constant laundry, meal planning and prep, dishes, and baths. It’s keeping track of the family calendar, school permission slips and money, book fair volunteering, and the grocery list, as well as planning birthday parties, doctor appointments, and what will go in the kids’ Easter baskets.
Just like football has its “Super Day” every year, many churches view Easter Sunday as their “Super Day” for reaching out to the community. People who only come a few times a year are getting their “Sunday Best” ready and you want them at your church! For those of us who have been in ministry for any amount of time, we lovingly have words like “Creaster” or “CEO” (Christmas and Easter Only) for the people who only show up twice a year.
As the generational switch in leadership continues to take place, more and more churches are evaluating whether or not their lobby is the inviting space they want, or a holdover from a past era. If your church is either asking this question now, or you think it will in the near future, here are some tips to help navigate through the lobby remodeling process.
Guests come to your church for many reasons, with many different interests and goals. That means they’ll have different questions they need answered as they decide to join your church. How do you give people answers to the questions they’re asking, and also the questions they haven’t yet asked, but soon will? Like a hammer in the hands of a skilled carpenter, Guest Welcome Packets can be a wonderful part of your Guest Ministry if you use them to their fullest potential.
My wife and I were fortunate enough to go on a “vacation of a lifetime” to Europe, where we spent time in London, Paris, and Rome. We had a great time in all three cities, but when we arrived at the airport in Rome we found ourselves a little bit lost, and in need of help.
You’re going to have a lot of guests this Christmas. If we’re honest with each other and past years are any indication of the future, you probably won’t see many of them again until Easter.
Training Your Volunteers
If you want your volunteers to represent your church well, here are some things to keep in mind when training them.
We need to be mindful that we have guests in our worship services.
Many guests have no context for what they’re about to see, hear, and experience inside your church. Here are some tips for making a guest friendly experience that doesn’t remove the power and presence of the Holy Spirit in your church.
What do guests experience when they arrive?
You did it! You equipped your members to invite people and you have awareness building in your community through your website, social media and a little advertising. Now it’s time to get people on campus and into your building! As guests drive by and into your campus, you have a tremendous opportunity to extend the great first impression your members, website and social media prowess made on your guests.